FAQs

Where can I use my foodbank voucher?

You can use your voucher at any of our four fulfilment centres regardless of which is named on the voucher.

What if I can’t get to a fulfilment centre?

A friend, family member or support  worker can collect your food parcel on your behalf if you can’t get to one of our four fulfilment centres.

What are your opening times?

At least one of our four centres is open each week day, see opening times. We are closed on bank holidays.

Where is my nearest foodbank centre?

Please go to Where & when for the addresses and opening times of each of our foodbank centres.

Please note you must have a foodbank voucher to receive help from the foodbank. If you don’t have a voucher please see How to get help to find out what you need to do.

What’s in a typical food parcel?

A typical food parcel contains a minimum of three days of nutritionally balanced, non-perishable, tinned and dried foods that have been donated by the local community.

A typical food parcel includes: breakfast cereal, soup, pasta, rice, pasta sauce, baked beans, tinned meat, tinned vegetables, instant mash, UHT milk, tea, coffee, sugar, tinned dessert and biscuits. Some foodbanks also provide fresh produce if they are able to.

Can the parcel be adapted to special dietary requirements?

Our foodbank can usually adapt your food parcel to suit your dietary needs. Just let them know when you arrive with your voucher. We can provide specific parcels for a range of needs including diabetes, gluten intolerance, vegetarian and halal. We will endeavour to adapt your parcel to accommodate any food allergies you indicate.

Will the food parcel cater for my whole family?

Our foodbank will adapt your food parcel according to the number of adults and children indicated on your voucher. They will try to provide foods that are age appropriate and in suitable quantities for your children. We can sometimes offer baby foods.

I have a baby, can you help with supplies of nappies and baby food?

Our foodbank usually carries a small stock of nappies and baby foods, which we can add to your parcel. Please let the foodbank know when you arrive if you need additional items for your baby. We will also signpost you to local provision of further support where possible.

How does my organisation make a referral to the foodbank?

To make foodbank referrals you must be a registered user of a referral agency on our e-referral system. If you have a colleague who is registered they should be able to make a referral on your behalf.

If you’re not registered but think your organisation could help people by referring them to Woking Foodbank, please contact us to discuss becoming a registered referral agency.

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